Refund policy

   ** Return Policy for Defective Parts **

 

Thank you for choosing Blivion. We are committed to providing high-quality products and ensuring your satisfaction. In the event that you receive defective parts, we have outlined our return policy below:

1. **Eligibility for Returns:**
   - This return policy applies only to parts deemed defective due to manufacturing faults or errors.
   - Parts must be returned within 10 business days from the date of receipt.

2. **Defective Parts Process:**
   - If you receive a defective part, please contact our customer service team within the specified return period at blivionoriginal@gmail.com.
   - Provide details about the defect and, if possible, attach relevant images or videos demonstrating the issue.
   - Our customer service team will assess the claim and provide further instructions on the return process.

3. **Return Shipping:**
   - We will cover the cost of return shipping for defective parts. Our customer service team will arrange for the return label to be sent to you.

4. **Replacements:**
   - Upon receiving the defective part, we will inspect it to verify the manufacturing defect.
   - If the defect is confirmed, you will be offered a replacement part, subject to availability.

5. **Contact Us:**
   - If you have any questions about our return policy for defective parts or need assistance with a return, please contact our customer service team at blivionoriginal@gmail.com.

 

Please note that this return policy is specific to parts that are defective from the factory. Parts that have been damaged due to misuse, improper installation, or other factors not related to manufacturing defects may not be eligible for return under this policy.

Any returns requested for reasons other than a manufacturing defect may be denied. If such a return is accepted, a 10% restocking fee will apply, and the customer will be responsible for covering the shipping costs associated with the return. We appreciate your understanding and cooperation in adhering to these terms.

​​

Refund Policy for custom tunes

This refund policy for custom tunes clearly outlines the no-refund stance due to the nature of the service. Here are the key points:

  • No Refunds at Purchase: You won't be able to get your money back simply for changing your mind after buying.

  • Custom Work, No Returns: Since the tunes are built specifically for each vehicle, they can't be returned or resold to someone else.

  • Results Not Guaranteed: Every vehicle is different, so the policy acknowledges that the tunes might not produce the exact outcome you desire.

This kind of policy is common for custom work where digital products are tailored to individual needs.

​

By purchasing from us, you agree to adhere to the terms outlined in this return AND REFUND policy.

Blivion